Frequently Asked Questions
Answers about buying, paying for and using examination PINs from Genuine Pins.
How Many Times Can I Use a Scratch Card?
A scratch card can be used five (5) times per candidate.
How do I receive my PIN after paying?
As soon as your payment is confirmed, we email you a link to your order page, where your PIN and serial number are displayed. The same page opens in your browser when you return from the payment screen.
How long does delivery take?
Card payments are usually confirmed within a few minutes. Bank transfers can take longer to be confirmed by the bank. You do not need to pay again; your PIN is sent automatically once the payment is confirmed.
Which payment methods can I use?
Payments are processed by Paystack. You can pay with a debit card, bank transfer, USSD and the other options Paystack shows you at checkout.
Is there a service charge?
Yes. A small service charge is added to each order and shown, together with the total, before you pay.
I paid but did not get my PIN. What should I do?
Open Track Order and enter the reference from your payment receipt. If the order is still unconfirmed after 30 minutes, contact support with that reference and we will resolve it.
Can I get a refund?
A PIN cannot be returned once it has been delivered, because it can be used immediately. If you were charged and no PIN was delivered, or you were charged twice, contact support with your reference. See the refund policy for details.
Can I buy more than one PIN at a time?
Yes. Set the quantity in the order form on the product page. Every PIN in the order is shown on the same order page.
Questions about a specific card
Each product page explains what the card is for, how to use it on its portal and how many times it can be used.
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