Refund Policy

Examination PINs are digital products that can be used the moment they are delivered. For that reason a delivered PIN cannot be returned or exchanged. This page explains when a payment can be refunded.

When we will put things right

• You were charged but no PIN was delivered. Contact us with your transaction reference. We will confirm the payment with Paystack and either deliver your PIN or refund the payment.
• You were charged more than once for the same order. Contact us with the references and we will refund the duplicate payment.
• The PIN we delivered does not work. Contact us with your reference and a screenshot of the error shown by the examination portal so that we can investigate.

When a refund is not available

• The PIN has been delivered and you no longer need it.
• You bought the wrong product, for example a verification PIN instead of a result checker. Please read the product page before paying, and contact us if you are unsure.
• The PIN has been used, or its permitted number of uses has been exhausted.
• The examination body has not yet released the result, or its website is unavailable.

How to make a request

Use the contact page and include your transaction reference, the email address and phone number used on the order, and a description of the problem. You can check the status of an order at any time on the Track Order page.

How refunds are paid

Approved refunds are returned through Paystack to the account or card used for the payment. The time it takes to appear depends on your bank.

Contact

Questions about this policy can be sent to genuinepinz@gmail.com or through the contact page.