Privacy Policy
This policy explains what personal information Genuine Pins collects when you use this website, why we collect it and what we do with it.
Information we collect
- Order details: the name, email address and phone number you enter at checkout, the product and quantity you buy, and the amount paid.
- Payment information: payments are made on Paystack's checkout. We receive confirmation of the payment, its reference, the payment channel and the IP address reported by Paystack. We do not receive or store your card number, card PIN or bank login details.
- Messages: anything you send us through the contact form, email or WhatsApp.
- Usage data: Google Analytics and Google Ads record how visitors use the site, using cookies. This data does not include your name, email address or phone number.
How we use it
- To process your order and deliver your PIN by email.
- To let you track an order and to confirm that you are the person who placed it.
- To respond to support requests and resolve payment problems.
- To keep records of transactions and to prevent fraud.
- To understand how the website is used so that we can improve it.
Who we share it with
We share information only with the service providers needed to run the shop: Paystack for payment processing, our email and hosting providers for delivery of messages and operation of the site, and Google for analytics and advertising measurement. We do not sell your personal information.
How long we keep it
Order records are kept so that you can retrieve a purchase later and so that we can meet our record-keeping obligations.
Your choices
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us. Some records may need to be retained where the law requires it. You can block analytics cookies in your browser settings.
Security
The site is served over HTTPS. PINs are shown only through the link we email to the buyer, or after the buyer confirms the email address or phone number used on the order.
Contact
Questions about this policy can be sent to genuinepinz@gmail.com or through the contact page.